Courses
ASSERTIVENESS – One Day Course
- Exploring our individual assertiveness challenge areas
- Clearly understanding the terms passive assertive & aggressive
- How to stop saying yes when we mean no
- Why assertiveness is essential for people management
- How to make our point & get our needs met whilst respecting others
- Practice a two-step approach to assertion to protect our personal and professional boundaries
- Build a toolbox of assertiveness interventions to use post course
CUSTOMER CARE – One Day Course
- What is Customer Service/Customer Care?
- Who are our customers
- Considering that our behaviour can have an impact on customers
- Understanding how our mindset effects service delivery outcomes
- Identifying the stages of customer communication and the important elements of each stage – including effective listening and questioning techniques
- How to deal with customer complains and bring about a customer service recovery
FACILITATION SKILLS – One Day Course
- Understand the role and function of the facilitator
- Understand the benefits of effective facilitation for a group
- Understand how to take control of the material
- Understand how to take control of your nerves and fears
- Understand how to manage groups for maximum participation
EFFECTIVE PRESENTING – One day course (for 1-4 delegates) Two day course (for up to 10 delegates)
- How to structure a presentation
- Preparation and practice methods
- Complimentary equipment use
- Understanding the effect of body language
- Understanding the needs of an audience
- Facilitation skills for maximum impact
- Persuading an audience
MAKING TEAM CONNECTIONS – One Day Course
- Considering our personal styles of working and how we interact with others
- Looking at people in a new way in order to understand and dissolve common causes of everyday workplace misunderstanding
- Understanding teamwork using a team challenge to highlight styles at work
- Collaboration versus cooperation
- We design bespoke team days around your own aims and objectives.
- We offer a range of activities and exercises that allow teams to learn whilst having fun.
- We can include pre event online profiling to build understanding, improve communication, increase collaboration and reduce conflict.
- Profiles created highlight areas of existing team strength and areas for developmental focus.
CONFLICT MANAGEMENT – Half Day Course
- Conflict – what is it?
- How does conflict start?
- Different people, different styles.
- Conflict strategies.
- Building bridges.
- Think right, say it right, do it right.
INTRODUCTION TO NLP – Half Day Course (Full Day now also available – please email for details)
- NLP – what is it? What can it do for me?
- How our thinking determines our daily outcomes.
- Change the way you think about people, things, circumstances and situations in your life to create more freedom.
- Using hypnotic language in everyday conversations for greater influence.
- Looking ahead and setting a route forward.
INTRODUCTION TO EMOTIONAL INTELLIGENCE – Half Day Course
- Emotional Intelligence – what is it?
- Why EQ can matter more than IQ
- The key aspects of Emotional Intelligence
- Assess your own EQ - Test
- EQ development areas
We write many bespoke training programmes. If you don’t find what you’re looking for, contact us
for an informal chat about your needs.
Contact us for an informal chat about your needs.
